Exchange & return policy

At WOVEN DESIGN, we are committed to your satisfaction and aim to make the exchange and return process as easy as possible. All of our products are made specifically to order based on the Customer’s request, and exchanges and returns are available subject to the following terms:

Exchange and Return Period

• Exchange: Within 7 days from the date of receiving the product.
• Return: Within 3 days from the date of receiving the product.
• The periods stated above are calendar days. The relevant date shall be the date on which the request is submitted within the applicable period, not the date on which the shipment reaches the Store.

Conditions for Acceptance

The product must be in its original condition, unused, unwashed, unaltered, and free from signs of use, odors, or stains, with all available tags, accessories, and original packaging included. The product will be inspected upon receipt to verify compliance with these conditions.

How to Submit an Exchange or Return Request

1. Visit the WOVEN Exchange and Return Portal.
2. Enter your Order details and follow the instructions to select the product, request type, and reason.
3. After reviewing your request, we will provide you with the return shipment instructions and inform you of any applicable shipping fees before proceeding.
4. Pack the product securely and follow the instructions for handing it over to the shipping company.

If you experience any issues with the portal, contact us at 0555434226 or via WhatsApp. If you are unable to submit the request electronically, you may register your request by contacting us within the applicable period.

Exchange and Return Fees

• The exchange service is free of charge, with no administrative fees. The Customer shall bear the shipping costs for returning the product to the Store and sending the replacement in cases of size changes or change of mind.
• For returns due to a change of mind, the Customer shall bear the return shipping costs.
• All applicable fees, including international shipping charges where applicable, will be disclosed to the Customer before the procedure is completed.
• If the reason is a product defect or an error by the Store, the Store shall bear the shipping costs necessary to resolve the issue.

Replacement Shipment and Refunds

After receiving and inspecting the product, we will notify you of the outcome of your request. The availability, processing period, and shipment of the replacement product will be coordinated with you, with any price difference clearly disclosed and subject to your approval.

Once a return is approved, the amount due will be refunded to the original payment method without undue delay and within the applicable statutory period. The refund will not be converted into Store credit unless you expressly agree.

For Orders paid through Tabby, Tamara, Madfu, or MISpay, the settlement will be processed through the relevant service provider to update the installment plan or refund the amount due. Any cashback associated with the Order will be handled in accordance with the published offer terms.

Defective or Non-Conforming Products

Please notify us immediately upon discovering any issue and provide the Order number and, where possible, photographs showing the issue. The exchange and return periods stated above do not limit your statutory rights relating to product defects or non-conformity with the agreed specifications.

For assistance: 0555434226